I presented at Intellect yesterday on the Impact of Social Media on Enterprise Content Management (ECM). I’ve been working in the ECM industy now for about 11 years and I think that Social Media, Content Management Interoperability Services (CMIS) and the related mobile apps marketplace represent some of the biggest catalysts for change that I’ve … Continue reading The impact of social media on ECM
Tag: Social Computing
A lot has been written recently in both the press and blogosphere about the huge market valuations being touted for the new wave of social media companies. This has led to inevitable comparisons to the dotcom crash back in 2000-2001. From my perspective, although I can appreciate the tremendous value and opportunities that many of … Continue reading Social Media company valuations – am I missing something?
I've recently written a series of posts on the future of ECM, identifying 13 trends that I’ve observed: Making the “E” in Enterprise Content Management actually mean something ... looks at how the 'E' in ECM is starting to truly mean something with the trend around unifying content between ECM and enterprise business applications. The … Continue reading Future of ECM – the next 5 years
Continuing the theme of the Future of ECM … trend #6 … Rapid uptake of social media Social Media is not a fad, it represents a fundamental shift in the way that we communicate. This is evident if you consider that as of December 2010, 7 out of the top 20 most visited web sites … Continue reading The Collaborative Office
Continuing the theme of the Future of ECM … trend #5 … Social CRM And so it starts, reminiscent to when we started putting an “e” in front of everything back in 1999 (such as eCommerce, eBusiness, eBay), it now looks like there is going to be a flux of “social” everything. Social CRM (Customer … Continue reading Customer engagement