I presented at Intellect yesterday on the Impact of Social Media on Enterprise Content Management (ECM). I’ve been working in the ECM industy now for about 11 years and I think that Social Media, Content Management Interoperability Services (CMIS) and the related mobile apps marketplace represent some of the biggest catalysts for change that I’ve … Continue reading The impact of social media on ECM
Tag: Sentiment Analysis
Customer engagement
Continuing the theme of the Future of ECM … trend #5 … Social CRM And so it starts, reminiscent to when we started putting an “e” in front of everything back in 1999 (such as eCommerce, eBusiness, eBay), it now looks like there is going to be a flux of “social” everything. Social CRM (Customer … Continue reading Customer engagement
